We accept returns of unopened goods if they are shipped to us within 14 days of purchase date. A 20% restocking fee is applicable per item and the shipping charge will be deducted from the refundable amount.

Returned goods must have a valid RA number provided on a removable label on the outside of the shipping carton(s). Writing/stickers on the external packaging will not be accepted. If the RA number cannot be identified, or if the Product does not match the RA details provided, we may reject the returned product and return it to the Customer.

All products must be returned with the original packaging - both internal and external packaging must be complete and in the original state.

The External package (box) should be in perfect condition - this means it must not be damaged, scratched, soiled or torn - for the purposes of resale. Please include all cables, manuals, disks etc. Please outer wrap the original carton to avoid further damage by couriers.

All returned products must be received to our Offices within 14 days of purchase date. We will not accept the responsibility for any damage or loss incurred on the freight of returned products. Any damage incurred is the risk of the customer. Freight charges for returns of the product are at the Customer's’ expense.

For all returned products, the Customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in the case of future queries and also must send a soft copy to [email protected] for notification.

Under the Supplier’s instructions, they will repair or replace the return of faulty products, however, replacement or repair (handled by Supplier) may result in the delays due to Supplier lead time, also depending on Supplier policy and stock availability.

Any physical damage incurred on the faulty product due to misuse of the product will void the warranty and is the Customer's responsibility.

If the faulty product is returned, but no fault is found after testing by the Supplier, then the Customer is responsible to bear any or all charges raised from Supplier.

We accept returns of unopened goods if they are shipped to us within 14 days of purchase date. A 20% restocking fee is applicable per item and the shipping charge will be deducted from the refundable amount.

In the case of goods returned in damaged/used condition, a higher deduction may apply or a refund may not be provided for the product. Assessment of the condition of goods is done at our Office or the Supplier warehouse. We do not take responsibility for any damage to the goods during transit to our Offices or the Suppliers Warehouse.

Any product delivered to the Customer that is wrong, faulty or is in a damaged condition, may be returned for repair or replacement. The Customer must notify us through our designated “contact us” webpage or email [email protected] within 14 business days. Once notification is received, we will send the Customer an RA number and return instructions.